FAQ’s
Are tickets refundable?
Yes. Tickets are refundable up to 7 days before the scheduled event date. Refunds requested within 7 days of the event will not be honored—no exceptions.
To request a refund, please email tix@tigreislandroom.com with:
Your ticket confirmation number
Number of tickets purchased
Name of the original purchaser
Refunds are issued back to the original form of payment.
How do I request a ticket refund?
All refund requests must be submitted via email to tix@tigreislandroom.com. Requests without a confirmation number, purchaser name, or ticket quantity may be delayed or denied.
Can I transfer my ticket to someone else?
Yes. Ticket transfers are allowed up to 48 hours before the event.
To request a transfer, email tix@tigreislandroom.com and include:
Ticket confirmation number
Name of the original purchaser
Name of the new ticket holder
Email address of the new ticket holder
Transfers requested within 48 hours of the show cannot be guaranteed.
What if I bought a ticket for someone else and won’t be attending?
If you purchased a ticket for someone else and will not be present at the show, please ensure the name of the person attending is associated with the ticket.
You may:
Enter their name at checkout, or
Email tix@tigreislandroom.com in advance with the confirmation number and the name of the person who will be checking in at the door.
This helps our staff ensure smooth entry.
What do I need to bring for entry to a ticketed show?
Please arrive with:
A screenshot of your QR code ticket ready for scanning, or
A physical ticket, if applicable
All tickets must be scanned for entry.
Is Tigre Island Room ADA accessible?
Yes. Tigre Island Room is committed to providing an accessible experience for all guests.
If you or someone in your party requires ADA accommodations or special accessibility needs, please email tix@tigreislandroom.com at least 48 hours before the event so we can confirm arrangements.
Please include:
Name of the person requiring accommodations
Ticket confirmation number
Brief description of the accommodation needed
Who do I contact with ticketing questions?
For all ticket-related questions—including refunds, transfers, accessibility, or name changes—please contact tix@tigreislandroom.com.
Can kids attend shows?
Children 12 and under get in free with an accompanying adult.
Ages 13–17 require a ticket for entry. You’ll need to show a valid photo ID (driver’s license, permit, or state-issued ID). If you don’t have a photo ID yet, you must be accompanied by an adult.
*Some shows are 18+, 21+, or ticketed for all ages. Any age restrictions will always be listed in the event description.
Are dogs allowed?
As much as we love pups, dogs aren’t permitted inside the venue or outdoor stage area. (Service animals, of course, are always welcome.)
Do you have parking?
We don’t have a dedicated parking lot. You’ll find street parking and nearby public lots around the venue.
Is there an outdoor area?
Yes! We have an outdoor stage where shows will be held once the summer heat winds down, plus a satellite bar on select nights to keep you refreshed.
Do you offer non-alcoholic drinks?
Yes! We offer a thoughtfully curated selection of non-alcoholic beverages, including zero-proof options and a variety of sodas. Whether you’re taking a break from alcohol or simply prefer a non-alcoholic drink, you’ll find plenty of options at the bar to enjoy during the show.
If you have questions about specific offerings, our bartenders are always happy to help.
Do you sell merchandise?
Yes! Tigre Island Room merchandise is available exclusively in-house. We keep it local, personal, and hands-on—just the way we like it.
Want to see what we currently have in the room?
Check out our selection here: https://tigreislandroom.com/merchandise/
Who do I contact about performing at Tigre Island Room?
For all performance and booking inquiries, please contact
ernest@tigreislandroom.com
Due to the volume of requests, only performance-related inquiries will receive a response.
Do you have any drink specials?
Yes! We offer weekly drink specials and happy hour deals:
Happy Hour: Tuesday–Thursday, 4–6 PM
Service Industry Night: Tuesdays
$5 drafts & shots
$7 well drinks & wine
Service Industry Night is available to all service and hospitality workers—just bring proof of employment and come unwind with us.